1. Platform role

My Salon is a technology marketplace that helps customers discover and book beauty services from registered salons and independent artists. Providers remain responsible for service delivery, quality, licensing, and the accuracy of their information. My Salon organizes discovery, booking, payment, and support under these terms.

2. Acceptance and eligibility

By creating an account or using the platform, you accept these terms, the Privacy Policy, and the Cancellation Policy. You must be legally eligible to enter into an agreement and provide accurate, current information.

3. Account security

• Your account is personal. Never share passwords or verification codes.
• Notify support immediately if you suspect unauthorized use.
• Accounts may be suspended for fraud, impersonation, abuse, or legal violations, with a channel to appeal.

4. Booking and approval

A booking may be automatically accepted when availability is confirmed or may require provider approval. A manual booking becomes confirmed only after provider approval and successful payment within the displayed time. Expired holds return to availability.

5. Prices and fees

The order summary shows service price, any visit fee, platform service fee, and applicable tax before confirmation. A confirmed service price may not be changed without the customer's consent through a recorded platform action.

6. Payment

Real payments are processed by a licensed payment provider. My Salon does not store full card numbers or PINs. A confirmed status and successful payment notice are the reference for completion.

7. Cancellation and no-show

The published Cancellation Policy applies and the expected refund is shown before cancellation. The separate platform service fee is not refunded when the customer cancels after payment. A provider cancellation returns the full customer payment under the published policy.

8. Home visits and safety

Customers must provide an accurate address and a safe setting. Artists may use location data only to perform the service. Any access code is shared only when the provider arrives and is not a substitute for reporting a safety concern.

9. Conduct and reviews

Harassment, discrimination, fraud, misleading content, and infringement are prohibited. Reviews must reflect a genuine experience. Violating content may be hidden with an auditable reason.

10. Complaints and disputes

Users can open a support conversation linked to a booking and submit available evidence. Related funds may be temporarily held while the case is reviewed under platform records and published policies, without limiting statutory rights.

11. Intellectual property

My Salon branding, designs, software, and content belong to their respective rights holders. Use does not grant permission to copy, resell, or reverse engineer them except as permitted by law.

12. Availability and liability

We use reasonable care to keep the service available and information accurate, but maintenance and events outside our control may occur. Nothing excludes liability that cannot lawfully be excluded.

13. Changes and closure

These terms may change for operational or legal reasons. Material updates will be communicated when required. Users may request account closure, while records required by law or an active dispute may be retained.

14. Governing law and contact

These terms are governed by the laws of Saudi Arabia. Use in-app support or the contact details below.