1. Parties and scope

This electronic agreement is between the legal establishment operating My Salon, identified on the website, and the provider using My Salon Business. A provider may be a licensed women's salon, children's salon, or an independent artist holding the required documents.

2. My Salon's role

My Salon is a technology platform for discovery, booking, payment, and support; it does not perform the beauty service. The provider remains responsible for performance, quality, safety, licensing, staff, and professional obligations, while the platform manages booking, collection, settlement, and complaints under this agreement.

3. Verification and accurate information

• Salons provide commercial registration, municipal licence, identity, images, and required information.
• Artists provide a freelance certificate, identity, portfolio, and required information.
• Documents, prices, hours, location, and bank details must remain accurate and current.
• Activation may be suspended when a document expires or material verification fails.

4. Services and prices

The provider sets the base price, category, duration, group size, travel fee, and home-service area. Before payment, the platform shows service price, travel fee, My Salon service fee, tax, and total. No unlisted charge may be added after confirmation without the customer's clear in-platform approval.

5. Bookings and availability

The provider must keep availability accurate and block external appointments promptly. A confirmed My Salon booking takes priority for its reserved time and may not be cancelled in favor of an external customer. Automatic bookings confirm after successful payment; manual bookings follow business-hour approval and the displayed customer payment window.

6. Performance and salon staff

Salon employees are booking resources managed by the salon and do not separately contract with My Salon unless they later register as independent artists. The salon is responsible for their work. Independent artists manage their own schedule, travel, and performance. A selected professional may not be replaced without notice and consent where that selection formed part of the booking.

7. Platform commission

The My Salon commission, gateway fees, and taxes affecting provider net proceeds are displayed in the earnings dashboard or a financial schedule before live collection begins. Material changes receive advance notice and may require a new acceptance. A customer-facing My Salon service fee is separate from the provider's base price unless clearly stated otherwise.

8. Collection and settlement

Provider earnings become eligible after service completion and transaction clearance. Amounts subject to cancellation, refund, or dispute may be held. Payouts follow the published cycle, verified IBAN, and minimum threshold, with gross, deductions, and net shown. Until approved automated transfers are available, bank transfers may be made manually with a retained reference.

9. Cash payments

If cash is enabled, the provider collects the customer amount and owes the platform its commission and fees. These may be deducted from the wallet or future settlements. New bookings may be paused if the debt exceeds the published limit or is not settled on time.

10. Cancellation, refunds, and disputes

The published Cancellation & Refund Policy applies. The provider must supply relevant evidence on time, and disputed funds may be held temporarily. No amount may be retained for an unperformed service except under a disclosed policy and verified case.

11. Customer data

Customer data may be used only to fulfil and communicate about the booking. It may not be sold, copied to external lists, or used for marketing without a lawful basis. Addresses, contact details, and home-visit information must be protected under the Privacy Policy.

12. Off-platform conduct

A customer booked through My Salon must not be asked to cancel or pay outside the platform to avoid fees or its protection record. Providers may serve their independent customers provided this does not conflict with confirmed My Salon bookings or misuse platform data.

13. Safety and home visits

Providers must follow health and professional rules and stop unsafe services. Home visits must follow the service area, timing, arrival, and verification workflow. Either party may raise a safety report, and the platform may pause a booking or account while a reasonable risk is reviewed.

14. Suspension and termination

Accounts may be suspended for forgery, fraud, repeated no-shows, serious quality failures, legal violations, overdue debt, or user safety risk. Providers may request closure after resolving open bookings and obligations; prior settlements, disputes, and liabilities survive until closed.

15. Term and changes

The agreement begins on electronic acceptance and continues while the account is active. Material changes receive appropriate notice and may require acceptance of a new version before affected features continue. Previous versions and acceptance records are retained.

16. Electronic acceptance record

By selecting “I agree and sign electronically” in an authenticated account, the authorized user confirms they read and accepted this agreement. The system records the version, SHA-256 fingerprint, timestamp, user, network address, and browser information for audit. Additional signing required by an authority or payment provider remains applicable.

17. Governing law and disputes

This agreement is governed by the laws of Saudi Arabia. Parties first attempt a documented resolution through support without limiting either party's right to approach a competent authority.

18. Contact