1. Amount breakdown

Before payment, the booking summary shows every service price, any home-visit fee, the separate My Salon service fee, applicable tax, and the final total. Providers set their service prices, while the platform shows its own fee separately.

2. Payment methods

Checkout displays only payment methods enabled and supported by the payment provider at that time. Availability may vary by card, device, or authentication requirements.

3. Charge timing and confirmation

Automatically approved bookings proceed to payment when the time is available. Manually approved bookings proceed after provider approval and within the displayed window. A failed or abandoned payment does not create a paid, confirmed booking.

4. Card-data security

Payment details are processed by a licensed provider over an encrypted connection. My Salon does not store full card numbers, PINs, or transaction verification codes, and support will never request them.

5. Receipt and transaction record

After success, the account displays the booking number, transaction status, and amounts. A technical reference is retained to trace payments, refunds, and disputes.

6. Failed or duplicate-looking charges

If payment fails, it may be retried while the appointment hold remains active. If a bank charge appears without in-app confirmation, do not create duplicate bookings. Contact support with the time, amount, and last four digits only.

7. Cancellation and refunds

Refunds follow the published Cancellation & Refund Policy and are shown before confirmation. Approved refunds return to the original method where available; bank posting time varies.

8. Disputes

A dispute can be opened from the booking or support center for an incorrect charge, non-performance, or a material mismatch. Relevant settlement may be held while the case is reviewed.

9. Payment support